Under normal customs clearance, most of our packages are delivered within 7-10 business days, with the majority arriving around 10 days.

Shipping is faster to regions with convenient international transport, and may take longer for remote or less accessible areas.

No Returns or Refunds

Our policy does not allow returns or refunds when customers receive items or colors that do not match their expectations. We do not accept returns for items that do not meet customers’ personal preferences. Customers must cover return shipping and related costs when their return receives approval.

If you did not purchase a packing video, your package usually ships within 5-20 days.

If you purchased a packing video, your package usually ships within 10-20 days.

If you purchased a packing video, it is usually posted 10-20 days after your order.

As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!

Using the Chrome browser usually resolves most payment issues.Paying directly with PayPal is also smoother and more convenient.If you choose to pay by credit or debit card, please note that some card types may not be fully compatible with PayPal (our payment processor), which can cause payment failures.Trying a different card often fixes the problem.Please always protect your personal and financial information, stay alert against potential fraud,and feel free to contact us anytime if you are unsure about anything!

Once a package is marked as delivered by the carrier (such as USPS), our responsibility ends. We are not liable for any lost, stolen, or damaged packages after delivery.

If your USPS tracking shows "delivered" but you have not received your package, please contact USPS directly for assistance.

Should your package be returned to our facility, we will contact you to arrange a re-shipment.